Did you know the government of Ontario requires formal channels for raising verbal and written complaints about Retirement Homes without interference without fear of coercion, discrimination or reprisal? Your concerns should be acknowledged and changes implemented as necessary. You may also raise concerns directly to the Retirement Home regulator.
Spend two minutes learning Ontario standards for addressing written or verbal complaints in a Retirement Home.
If you want the inside track on what else to ask about on your next tour, watch the complete video series.
What happens when the Registrar receives a complaint?
- Make inquiries relating to the complaint,
- Conduct an inspection of the home and any place that is operated in connection with the home and from which services are provided to the home, or direct another inspector to do so,
- Attempt to mediate or resolve the complaint,
- Provide information to or attempt to educate the complainant, the licensee or the other persons, or
- Give the licensee a written warning that if the licensee continues with the activity that led to the complaint, the Registrar may take action against the licensee.