Search

Search

Know this - Raising Concerns in Ontario Retirement Homes

Did you know the government of Ontario requires formal channels for raising verbal and written complaints about Retirement Homes without interference without fear of coercion, discrimination or reprisal? Your concerns will be acknowledged and changes implemented as necessary. You can also raise concerns directly to the Retirement Home regulator.

Fall park bench with red maple leafs

Why not spend the next two minutes learning Ontario standards for addressing written or verbal complaints in a Retirement Home. If you want the inside track on what else to ask about on your next tour, watch the complete video series. 

What happens when the Registrar receives a complaint?

  • Make inquiries relating to the complaint,
  • Conduct an inspection of the home and any place that is operated in connection with the home and from which services are provided to the home, or direct another inspector to do so,
  • Attempt to mediate or resolve the complaint,
  • Provide information to or attempt to educate the complainant, the licensee or the other persons, or
  • Give the licensee a written warning that if the licensee continues with the activity that led to the complaint, the Registrar may take action against the licensee.
If you’re looking for assistance identifying a senior living option that fits your needs, contact us for a free one-hour consultation.  

Contact Us



chat icon

Frequently Asked Questions

Working together has never been easier. Get the answers you're looking for.

Learn More

light bulb icon

Your go-to destination for expertise

We find senior living options that take your retirement living to the next level .

Learn More

gear icon

Comprehensive, tailored services

Find the right home and the right services. We work only for you.

Learn More